One to One Laptop Scheme

A. Any direct debt queries related to One to One laptop purchases can be directed to the following email address:

• direct-debt@edutech.zone

A. If you have any issues with ordering or a fault with an existing laptop ordered through the scheme please log a ticket via the following webpage:

• Edutech Parent Enquiries

Please note the schools IT department are also available to help/offer guidance if needed.

A. Please don’t feel you have to purchase one of these devices. If your son/daughter is going to be in KS4 this September the expectation is, every child should bring in a device to use in school. However there is no requirement to purchase one of these devices if;

1) Your child already owns a device and you are happy for them to use this in school (please be aware the school is not responsible for any damage or theft incurred onsite)

2) You want to purchase a different device for you son/daughter. Most devices will be more than suitable for GMS, as we use MS 365 suite of applications which are compatible with multiple platforms.

A. Yes, you will, at the end of the payment plan be able to further extend the ADT cover for an additional year if you want (this will also reset the number of claims back to zero if you had made any prior). Some parent/carer(s) may wish to take this up if their child is going into 6th Form and they want to have that added accidental damage cover protection for an extra year.

A. Yes there is. This refers to the ADT cover on the devices; there is a limit of 2 claims in any 12 month period and a total limit of 3 claims in a period of insurance from the same person (ie. three claims total).

A. At the end of the agreement, when the final payment is made, the device becomes yours. You will also have the option to extend the ADT cover for a further year. EduTech will make contact with you near the end of the initial term regarding this option.

A. There is a one year Collect/Return HP warranty package and a 2 year Accidental damage and Theft (ADT) cover on all 4 laptop packages as standard. They are two different things, the HP warranty covers you for any hardware faults on the device. The ADT is a more comprehensive cover, for any accidental damage done by say, spilling a drink over the laptop or cracking the screen etc, which typically wouldn’t be covered under the manufacture warranty.

A. No, payment is taken out only when the devices expected delivery date is met. Contact from EduTech will be made slightly in advanced to confirm payment details/expectations.

A. No, everyone is approved and there aren’t any credit checks.

A. You will be provided with a policy and claims document detailing how to make a warranty or insurance claim. The online link to make any claim is:

• Edutech Parent Enquiries

A. Any difficulties in payment should be communicated to EduTech who will work with you in finding a solution. You will not own the device until all payments are made.

A. One device per student.

A. Nothing, as long as the payments are still made, you will will own the device at the end of your payment term.

A. The devices are expected to arrive end of June 2021. This is subject to no further delays being applied due to impact Covid-19 has had on manufacturing.

A. Yes, the student can use the device to further enhance their learning and we recommend that you set the security settings on your Wi-Fi accordingly.

A. There is no excess on either the insurance or warranty and you will receive the policy details with your device.

A. The terms available are, 12 months, 24 months or a one off payment.

A. You can email info@gms.bucks.sch.uk and we will be happy to assist. You can also email Edutech at support@edutech.zone and they will assist you directly. We email out information to all parent/carer(s) so it is advised to check with the school we have your most up to date contact information and email address.